Refund policy

We have a 10-day return policy, which means you have 10 day after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@castleandcaboodle.com. We will require photos of the item and a description of concerns. We will review and evaluate the photos to ensure compliance to our store policy. If the return is approved, the address for returns will be provided. If the return is not approved due to non conformance to store policy or conditions, you will be notified as well.  

Return Shipping

All related costs associated with the return (such as shipping/mailing fees and packaging materials) are the responsibility of the Customer. Castle and Caboodle will not reimburse any costs resulting from the process of the Return of any item.

Restocking Fees

All returns will be subject to a restocking fee of 20%.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@castleandcaboodle.com.

You can always contact us for any return question at support@castleandcaboodle.com.